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Article ID #
06-5164-00039		Article Type
Technical Bulletin

Article Title
ACD Path SMDR dependent on form 41 ACD PATH Programming		Publish Date
Jan-6-2006

Body/Solutions
ACD SMDR records will not be printed if the delay for ringback value in form 41 for the paths is less than the default of 3 seconds. If programmed correctly, a P will precede the path access code in an SMDR record.
Example SMDR displaying the P in front of path number 6900.

01/03 05:57P 00:00:05 X157 012 P6900 01 01 720

More Information
Form 4, ACD Reports must also be enabled.

Article Search Keywords

Product(s) Product Release(s)
SX-200; SX-200 Integrated Communications Platform (ICP)Various

Product Family Operational Task
PBX Telephone Systems; Integrated Communications PlatformProgramming