How to default Guest Login Greeting for MEM and EMEM

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Article ID # 04-5162-00026		Article Type How-To Guide

Article Title How to default Guest Login Greeting for MEM and EMEM		Publish Date Dec-9-2004

Description/Symptoms

The Mitel Express Messenger (MEM) and the SX-200 ICP's internal voice mail application allow a guest login greeting to be recorded. This greeting is played each time a guest mailbox user calls voice mail directly. The greeting may be altered, but cannot be deleted via normal programming methods -- i.e., Express Manager for MEM or MTCE/CDE for the SX-200 ICP. To clear the greeting and have the system default greeting play, follow the instructions for the particular system on which you are working.

Body/Solutions

NOTE: By following these instructions, you are altering files on these devices. Be certain to type exactly what appears in the instructions.

For the Mitel Express Messenger:

1. Connect to the MEM with the Express Manager program using the technician passcode (default 8642).
2. Select FILES-REMOTE FILES-DELETE
3. In the Source Field, type: c:\vm\prompts\english\guestcfg.vox and press ok.

For the SX-200 ICP Release 1.x (any revision less than 2.0)

1. Initiate an FTP session from a DOS prompt to the IP address of the ICP.
2. Username=installer, password= CDE Installer password (default 1000)
3. At the FTP> prompt, type: cd /vmail/c/vm/prompts/english <enter>
4. Type: mdelete guestcfg.vox <enter>
5. Confirm delete by pressing y
6. Quit the FTP session.

For the SX-200 ICP release 2.0 or higher:

1. Using secure telnet, access command prompt maintenance.
2. At the -> prompt, type startTimedFtpd <enter> (no spaces, the T in timed and the F in Ftpd are capital letters.)
3. Initiate an FTP session from a DOS prompt to the IP address of the ICP.
4. Username=installer, password= CDE Installer password (default 1000)
5. At the FTP> prompt, type: cd /vmail/c/vm/prompts/english <enter>
6. Type: mdelete guestcfg.vox <enter>
7. Confirm delete by pressing y
8. Quit the FTP session.

Test Result

When calling the voice mail directly from a guest room phone, the default guest greeting of, "Welcome to the Guest Messaging System" will be heard.

More Information

Article Search Keywords

Product(s)		Product Release(s)
Mitel Express Messenger; SX-200 Integrated Communications Platform (ICP)		Various

Product Family		Operational Task
Messaging; Integrated Communications Platform		Maintaining/Upgrading