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Disclaimer
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This section lists customer reported problems that are outstanding in the "Current Software Release". We update this info periodically. When describing the problems, every effort is made to outline the problem, and describe specific configurations giving the cause, the potential impact of the problem, and any known workarounds that may alleviate the effects.
We target to address these problems in a "Future Software Release" as shown in the schedule below. These dates are subject to change without notice. PLEASE contact us for confirmation before making plans or commitments on the basis of these dates. For additional information, please contact Mitel Technical Support.
The problem listing and descriptions are, to the best of Mitel's knowledge, accurate at the time of writing, however Mitel can assume no responsibility for problems not listed or reported problems which have unforeseen consequences. The customer's rights under Mitel's software warranty are unchanged.
Note: If the Work Around field is blank, there is currently no workaround available. |
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Current Software Release
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Current Software Release
Product Release Date
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200ICP Rel2.1 UR1 (2.1.0.11) 07-Jan-05
200ICP Rel2.2 UR2 (2.2.0.8) 22-April-05
200ICP Rel2.3 UR3 (2.3.0.6) 23-Aug-05
200ICP Rel3.0 (3.0.2.5) 14-Oct-05
200ICP Rel3.1 UR1 14-Feb-05
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Future Software Release
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Product Release Planned Release Date
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200ICP Rel3.0 UR1 14-Feb-06
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Problem Summary
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MN00079378 Spectralink Fail to get button definition from 200 ICP.
REPORTED IN SW LOAD 2.1.0.1
PLANNED SW LOAD 3.0 UR1
SYMPTOMS
Spectralink Phone fails to get button definitions from the 200 ICP, if one of the buttons is programmed as a CO Line Key and the key was busy during the Spectralink phone boot up.
- all keys must be idle in order for the Spectralink Phone to get the button definition information
WORKAROUND
MN00084922 Delayed audio connection on incoming LS trunks
REPORTED IN SW LOAD 2.2.0.9
PLANNED SW LOAD 3.0.2.8
SYMPTOMS
Incoming LS calls answered at attendant position using IP Set, external party hears delayed audio cut through.
WORKAROUND
MN00090210 Unified Messaging header info is wrong with no ANI.
REPORTED IN SW LOAD 2.2.0.10
PLANNED SW LOAD 3.0 UR2
SYMPTOMS
Unified messaging. If a caller leaves a message for a unified user where the incoming call provided no ANI to the ICP, EMEM will choose the first username alphabetically from Form 50, and use the first username in Form 50 when sending the e-mail to the wrong end user.
WORKAROUND
MN00090335 Echo on 6 CCT GS trunks in Per Bay
REPORTED IN SW LOAD 2.2.0.8
PLANNED SW LOAD Hardware
SYMPTOMS
5220 IP Sets and ONS sets are experiencing echo on Ground Start(GS) trunks
WORKAROUND
MN00093581 Dual mode sets: Handsets are cracking
REPORTED IN SW LOAD 2.2.0.10
PLANNED SW LOAD Hardware
SYMPTOMS
Handsets on the dual mode phones are cracking along the back.
WORKAROUND
Replace handset
MN00094453 Mitai: Call ID of Multiline on 200 ICP
REPORTED IN SW LOAD 11.2.2.4 (Mitai)
PLANNED SW LOAD 3.0 UR1
SYMPTOMS
Problem with a second incoming call on a multicall set on the 200ICP. The problem is the Mitai call ID for the new incoming call is the same as the call already established. This confuses the application that is expecting each call to have a different Caller ID. Problem occurs on release 2.2.0.8 and 2.3.0.6.
WORKAROUND
MN00096421 Residual Echo when talking in a noisy environment
REPORTED IN SW LOAD 2.2.0.8
PLANNED SW LOAD 2.3.0.12
SYMPTOMS
When talking on an IP set in a noisy environment, the background noise will cause residual echo and some double talk.
WORKAROUND
MN00096498 Trunk table no longer available with 7.5.1.2
REPORTED IN SW LOAD 7.5.1.2
PLANNED SW LOAD 3.0 UR1
SYMPTOMS
The trunk table in the Outgoing CPN table is no longer available with 7.5.1.2 IMAT software. This table is used to modify the outgoing CPN for individual links. If NSU is upgraded to 1.5.2.12 NSU Software, IMAT 7.3.0.10 will not be able to communicate and program this table for per link CPN. Need table access added back into the NSU software and ability to program table via IMAT.
WORKAROUND
MN00096590 Disa call over IP trunk does not return dial tone.
REPORTED IN SW LOAD 2.3.0.6
PLANNED SW LOAD 3.0 UR1
SYMPTOMS
Incoming IP trunk call matches the DISA code and does not return dial tone to caller.
WORKAROUND
MN00099648 IP Trunks are showing private speedcall numbers
REPORTED IN SW LOAD 2.2.0.8
PLANNED SW LOAD 3.0 UR1
SYMPTOMS
User calling across IP trunks to a phone that is call forwarded to a private speedcall entry, the private speedcall (cell) number is displayed on the calling parties extension.
WORKAROUND
MN00101159 ICP software error at trap 13 @ 000BB55A
REPORTED IN SW LOAD 2.2.0.8
PLANNED SW LOAD 3.0 UR1
SYMPTOMS
System reset due to software error. Logs indicate trap 13 @ 000BB55A in SX-200_ICP chl::get_physical_chls+0xe
WORKAROUND
MN00102978 Discriminating ringing is not available from external calls come via EMEM
REPORTED IN SW LOAD 3.0.2.5
PLANNED SW LOAD 3.0 UR1
SYMPTOMS
Incoming PRI call that is answered by embedded voice mail and then transfered does not initiate discriminating ringing to indicate external caller.
WORKAROUND
MN00103681 trap 13 @ 00312BBE 3.0
REPORTED IN SW LOAD 3.0.2.5
PLANNED SW LOAD 3.0 UR1
SYMPTOMS
System trap recorded at address 00312BBE
WORKAROUND
MN00103877 System requires a reset to clear Major Alarm
REPORTED IN SW LOAD 3.0.2.5
PLANNED SW LOAD 3.0 UR1
SYMPTOMS
A system reset is required to clear Major alarm after upgrade has been performed.
WORKAROUND
MN00104420 Mailbox keys have to have TDM licenses or they do not work
REPORTED IN SW LOAD 3.0.1.25
PLANNED SW LOAD 3.0 UR1
SYMPTOMS
If you are using a Mailbox key, the phone must be programmed on a bay/slot/circuit in the system and will take a TDM license.
WORKAROUND
MN00104597 Kermit restore database failed
REPORTED IN SW LOAD 3.0.2.5
PLANNED SW LOAD 3.0.2.7
SYMPTOMS
Kermit backup fails to restore on MX/CX, backup via kermit works but restore fails.
WORKAROUND
Use FTP backup and restore for database backup.
MN00105899 DND forward from ONS device plays name and personal greeting
REPORTED IN SW LOAD 3.0.2.5
PLANNED SW LOAD 3.0 UR2
SYMPTOMS
Callers sent to embedded voicemail from DND hear both name and personal greeting when it comes from a Single Line device.
WORKAROUND
MN00106206 Outgoing calls fail because lists will not bypass empty trunk group
REPORTED IN SW LOAD 3.0.2.5
PLANNED SW LOAD 3.0 UR1
SYMPTOMS
When a outgoing ARS route is pointed to a list and the first choice in the list does not have a trunk in it, the call does not jump to the next choice.
WORKAROUND
Remove empty route from ARS listas first choice.
MN00106534 Trap 13 at address 0030D34C talking_flash
REPORTED IN SW LOAD 3.0.2.5
PLANNED SW LOAD 3.0 UR1
SYMPTOMS
System trap 13 @ 0030D34C
WORKAROUND
MN00107046 Messages cannot be heard went picked up remote over LS trunks
REPORTED IN SW LOAD 3.0.2.5
PLANNED SW LOAD 3.0.2.12
SYMPTOMS
Messages cannot be heard went picked up remote over LS trunks
WORKAROUND
MN00107428 Delayed Audio Cut Through - LS AMB trunks on MX system
REPORTED IN SW LOAD 2.2.0.8
PLANNED SW LOAD 3.0 UR2
SYMPTOMS
Intermittantly on incoming LS calls, the outside party misses the first few words of the attendant greeting.
The internal party hears a click, then silence, then audio cut through.
WORKAROUND
MN00107879 MyAdmin fails to connect after attempting to download form 50
REPORTED IN SW LOAD 3.0.2.5
PLANNED SW LOAD 3.0 UR1
SYMPTOMS
MyAdmin attempts to download form 50 which contains 200 mailboxes, the download is aborted and the connection terminated.
WORKAROUND
MN00108424 The French holiday message is incorrect for Christmas.
REPORTED IN SW LOAD 3.0.2.5
PLANNED SW LOAD 3.0.2.8
SYMPTOMS
The Holiday message for Christmas says Bonnes Fetes. Translates to Happy Christmas.
WORKAROUND
MN00108445 Cannot change spine bay to perbay on EL to ICP db conversion.
REPORTED IN SW LOAD 3.0.2.5
PLANNED SW LOAD 3.0.2.8
SYMPTOMS
EL DB that is restored to an ICP cannot change the bay type to get rid of the Spine
WORKAROUND
MN00109273 Call drops if transfered to incomplete DN by console
REPORTED IN SW LOAD 3.0.2.5
PLANNED SW LOAD 3.0 UR1
SYMPTOMS
LS (AMB) calls that are answered at console when transfered to incomplete DN and then released, the trunk call is dropped. Console should get message indicating wrong number.
WORKAROUND
MN00109790 DSCONS Printer port does not work
REPORTED IN SW LOAD 3.0.2.5
PLANNED SW LOAD 3.0.2.8
SYMPTOMS
The printer port on the console does not work.
WORKAROUND
MN00111490 5207s reset if voice encryption is enabled
REPORTED IN SW LOAD 3.0.2.5
PLANNED SW LOAD 3.0 UR2
SYMPTOMS
Power reset log is seen for ports connected to 5207 with IP Set Voice Encryption enabled in System Options - Form 4. 5207 may experience reset during handset or handsfree conversion.
WORKAROUND
Disable option 16 " IP Set Voice Encryption" in System Options Form 4.
MN00111524 Trap 13 @ 00302E3A in sx-200 ICP
REPORTED IN SW LOAD 2.2.0.8
PLANNED SW LOAD 3.0 UR1
SYMPTOMS
System trap 13 @ 00302E3A
WORKAROUND
MN00112521 T1 DID/LOOP Tie descriptor corrupted after upgrade to Rel 3.0
REPORTED IN SW LOAD 3.0.2.5
PLANNED SW LOAD 3.0 UR2
SYMPTOMS
System was running on Release 2.2. After a flash upgrade to 3.0 the T1 could not be seized.
An initial install/db restore results in same issue. T1 trunks could not be accessed until a new form 13 descriptor was created( as T1 E&M) and resolved the issue.
WORKAROUND
Create a T1 E&M descriptor and assign it in form 15.
MN00113190 Cannot access form 50 error code 9
REPORTED IN SW LOAD 3.0.2.5
PLANNED SW LOAD 3.0 UR2
SYMPTOMS
Cannot access form 50 due to duplicate mailboxes. System responds with error 9
WORKAROUND
The current work around from port 2002 enter
master_list(0,0)
This will generate a list of all the mailboxes, user must then go through the list and identify any duplicate mailboxes. The user should then access the systemfrom the admin mailbox and delete 1 of the duplicate mailboxes.
MN00113380 Headset users get dial tone after placing call on hold
REPORTED IN SW LOAD 3.0.2.5
PLANNED SW LOAD 3.0 UR1
SYMPTOMS
With the new feature for automatic line select for CO line keys, headset users get dial tone when placing a call on hold. This is caused by the fact they have POG or multi key on there set.
WORKAROUND
MN00113557 IP trunks are sending out trunk names or trunk group names to remote PBX
REPORTED IN SW LOAD 3.0.2.5
PLANNED SW LOAD 3.0 UR1
SYMPTOMS
The phones are showing the trunk names instead of calling number across IP trunks.
WORKAROUND
MN00114262 LMT: Impulse test results incorrect for ERL due to memory corruption
REPORTED IN SW LOAD 3.0.2.8
PLANNED SW LOAD 3.0.2.12
SYMPTOMS
Impulse test results are found to be incorrect due to memory corruption
WORKAROUND
MN00115531 No station to station calling, logs indicate trap 13 @ 0014B6DA
REPORTED IN SW LOAD 3.0.2.5
PLANNED SW LOAD 3.0 UR2
SYMPTOMS
System cannot make station or trunk calls, [all calls are blocked}, form 30 is wiped clean with no *.
WORKAROUND
Restore medium database backup and system worked without any issues. |
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Problem Details
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More Information
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Article Search Keywords
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