When reviewing maintenance logs on the SX-200EL/ML or the SX-200ICP platform and the technician encounters logs pertaining to sw recoveries it is highly recommended that before calling Mitel Product Support that you ensure the site is running the latest software or within the same stream of software. If you are within the same stream of software on the SX-200EL and you must call Product Support, it is advisable to download the maintenance logs and to do a trap backup from maintenance under System and the sub-menu Database. On the SX-200ICP all that is required is a full ftp log backup.
Should the software load not be within same stream and you then decide to upgrade the software on the SX-200EL or SX-200ICP platform it will be necessary for the on-site tech to delete the trace info from maintenance logs after the upgrade has been completed. Failure to delete the trace info logs will provide no new trap information should another software recovery occur, the trace info is not deleted on a upgrade. To delete Trace Info, enter Maintenance and the sub form Logs, from there press the Delete softkey followed by 9-Trace_Info.
On the SX-200EL, software recoveries can appear as trap 13 addresses such as
CP Process recovered from software error # 02
trap 13 at address = 010CE5C2
On the SX-200ICP software recoveries can appear as displayed in the below example
CP Process recovered from software error # 01
check @ 001670FE in SX-200_ICP |