We continue to update our Technical Support webite with new information to assist you. If you cannot find information you need, fill out our feedback form as completly as possible and we will do our best to accomodate you.

What's New

This page displays an up-to-date listing of changes to our customer support web. We'll also place notices here regarding product updates, scheduled releases, or problems and work-a rounds that may affect all customers. When bugs reported by our customers get fixed, we'll place a notice here.

Nov 22, 2009 - Repair broken links including Tech Support and Feedback Forms

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Jan 9, 2009 - Addition of SX200 MX / CX Sales Brochures (click on Systems, SX200 ICP)

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Nov 29, 2008 - Started Overhaul of Website - Please excuse our mess   

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Oct 27, 2008 - Addition of Analog Console Programming Overlays   

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Aug 31, 2008 - Addition of Mitel Express Messenger Manager software located on the Download Page.

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Aug 19, 2008 - Addition of Ageis by Scitec Phone Docs.  Click on "Downloads", click on "Ageis Phones by Scitec".

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July 14, 2008 - Documents for the Mitel IT-3000 Added to the Systems Page.   SX-50 Technical Bulletins added.  SX-200 D/ L 1005/LW15 Docs Re-Loaded (easier to read),  SX-20 Gen 503 Docs Re-Loaded, Don't Laugh...SX-10 Gen 103 Docs Added.

New and Improved Feedback form.    Email Tech Support Form added.

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Jun 30, 2008 - Web-Site usability facelift ......... Please give us feedback as to how this site can be more useful to you our customer.

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May 31, 2008 - We at Genesis Communications want to wish Carol Hulser a Happy Retirement.  After almost of 20 years of Mitel experience and service to Genesis, Carol is going to spend some time enjoying life.  Best Wishes Carol. you will be greatly missed.  The Tech Support Crew.

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Jan 1, 2008 - SX200 ICP Documentation Updated to rel.4